RETURN POLICY
The company, by supporting e-commerce, allows the customer — through the complete descriptions it publishes on its pages — to take advantage of direct contact with the products offered on their computer screen, quickly and easily. Wishing to highlight the benefits of using the internet in our daily purchases, we present below the conditions for returning defective or non-defective products.
WITHDRAWAL FROM THE CONTRACT AND RETURN OF PRODUCTS
In accordance with the applicable legislation on consumer protection and distance contracts, the consumer has the right to withdraw from a purchase made at a distance, without giving a reason, within fourteen (14) calendar days. In this regard, within fourteen (14) calendar days from the date of receipt, you have the opportunity to return the purchased products, only if they are in exactly the same condition in which they were received and provided that they are accompanied by all the necessary documents proving your purchase. After withdrawal, the company is obliged to reimburse the value of the product to the buyer within 14 calendar days, provided that he has received and checked it in advance. The costs of returning the products by post, courier or transport company to the headquarters of CENTER PLUS SA are not covered by the company and are entirely the responsibility of the sender/customer. Please note that the responsibility for the loss, damage or destruction of the product lies with the customer until the company receives the product. Before any return, it is recommended to contact the company's customer relations department at the phone number +40 31 810 3333 or by email at our email address [email protected]
For the exercise of the right of withdrawal, the period of fourteen (14) calendar days begins to run from the day on which the customer acquires physical possession of the goods. To exercise your right of withdrawal/return, before the relevant period expires, you must declare your wish to withdraw in writing by sending this return form to the customer service e-mail address [email protected] or by fax: +30 210 240 5583 (the withdrawal form is attached to our packaging).
The company recommends that the customer carefully check — upon delivery of the order — the condition of the products sold and the integrity of their packaging to identify any visible defects (e.g., wrong item, etc.).
ORDER CANCELATION
The CUSTOMER has the option to cancel the order by phone or email within 24 hours of its shipment. The Customer reserves the right to refuse and cancel the order until the shipping procedure has begun. If the shipping procedure has already begun, the Customer may return the product (according to the company's product return policy, see above), bearing the costs of returning the products, as mentioned above.